Privacy Policy

Last updated: 20 July 2026

Who we are

The Fern Quartet ("we", "us", "our") operates this website to provide information about our string quartet services and to respond to enquiries and booking requests.

If you have any questions about this Privacy Policy or how we use your personal information, you can contact us using the contact details provided on this website.

What information we collect

When you contact us through our website, we may collect:

  • Your name

  • Your email address

  • Your telephone number (if provided)

  • Details about your event or enquiry

  • Any other information you choose to include in your message

We also collect limited information about how visitors use our website through Google Analytics.

How we use your information

We use your personal information to:

  • Respond to your enquiries

  • Provide quotations and availability

  • Communicate with you about bookings

  • Improve our website and understand how it is used

We do not use your information for marketing emails or newsletters.

Legal basis for processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal information because:

  • It is necessary to take steps at your request before entering into a contract (for example, providing a quotation for an event).

  • It is in our legitimate interests to respond to enquiries and improve our website.

Google Analytics

We use Google Analytics to help us understand how visitors use our website. Google Analytics collects information such as pages visited, time spent on the site and general device information.

Where required by law, Analytics cookies will only be set after you have given your consent through our cookie banner.

Google may process this information in accordance with its own Privacy Policy.

Sharing your information

We do not sell or rent your personal information.

We may share information with trusted service providers where necessary to operate our website or email services, such as:

  • Squarespace (our website hosting provider)

  • Google (for Analytics)

These providers process information on our behalf or as independent controllers where applicable.

How long we keep your information

We keep enquiry information only for as long as reasonably necessary to deal with your enquiry, manage bookings, comply with legal obligations, or resolve any disputes.

Your rights

You have rights under UK data protection law, including the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your information in certain circumstances

  • Object to certain types of processing

  • Request restriction of processing

  • Request transfer of your information where applicable

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your information has been handled unlawfully.

Cookies

Our website uses cookies that are necessary for the operation of the site. We also use analytics cookies to help us understand how visitors use our website. You can choose whether to accept analytics cookies through our cookie banner and can change your preferences at any time.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date shown above.